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REFUND POLICY

Refund Policy

Refund Policy for New Character House

At New Character House, we are committed to ensuring a seamless online shopping experience for our valued customers. We understand that occasionally, items may not meet your expectations, and we want to guarantee your satisfaction with your purchase. Therefore, we have established a refund policy to facilitate returns or exchanges for eligible items.

Refunds and Exchanges

Unopened merchandise is eligible for return or exchange within 14 days of the purchase date. Please note that shipping and handling fees are non-refundable. Additionally, opened or used merchandise cannot be returned, exchanged, or refunded. However, in the event of a defective product, you may return it for a replacement or a full refund within 30 days of the purchase date.

To initiate a refund or exchange, please contact us via email at sales@ncharacterhouse.com or call us at 201-973-1720. Our dedicated customer service representatives will be delighted to assist you throughout the process. Kindly include your order number, the item(s) you wish to return or exchange, and the reason for your request. Upon receiving your request, we will provide you with detailed instructions on how to proceed.

Shipping the Merchandise

Should your return or exchange request be approved, you will be responsible for shipping the merchandise back to us. Please ensure that the merchandise is securely packaged to prevent damage during transit. For your peace of mind, we recommend using a trackable shipping service.

Refund Processing Time

Upon receipt of the merchandise and confirmation that it meets the criteria for a refund or exchange, we will process your request within 5-7 business days. Please note that the refund may take additional time to reflect on your credit card statement, depending on your financial institution.

Contact Information

Should you have any inquiries or concerns regarding our refund policy, please do not hesitate to contact us at sales@ncharacterhouse.com or call us at 201-973-1720. Our business hours are Monday to Friday from 10:00 AM to 7:00 PM EST.

Our Address:

New Character House
321 Broad Ave, STE 125
Ridgefield NJ 07657

Terms of Service Welcome to New Character House! These terms of service outline the rules and regulations for the use of New Character House's Website, located at www.ncharacterhouse.com. By accessing this website, we assume you accept these terms of service. Do not continue to use New Character House if you do not agree to take all of the terms of service stated on this page. License Unless otherwise stated, New Character House and/or its licensors own the intellectual property rights for all material on New Character House. All intellectual property rights are reserved. You may access this from New Character House for your own personal use subjected to restrictions set in these terms of service. You must not: Republish material from New Character House Sell, rent, or sub-license material from New Character House Reproduce, duplicate or copy material from New Character House Redistribute content from New Character House This Agreement shall begin on the date hereof. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. New Character House does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of New Character House, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, New Character House shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. New Character House reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these terms of service. You warrant and represent that: You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant New Character House a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media. Hyperlinking to our Content The following organizations may link to our website without prior written approval: Government agencies; Search engines; News organizations; Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. We may consider and approve other link requests from the following types of organizations: commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law and consulting firms; and educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of New Character House; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to New Character House. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows: By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of New Character House's logo or other artwork will be allowed for linking absent a trademark license agreement. iFrames Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website. Content Liability We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. Reservation of Rights We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms of service and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms of service. Removal of links from our website If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. Disclaimer To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will: limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.